Refund Policy

Refund Policy

 

At Amalene, we want you to feel confident, supported, and delighted with every purchase. We stand behind the quality of our beauty products and aim to make your shopping experience effortless and transparent. If something isn’t right, we’re here to make it right.

 

30-Day Return Window

 

We accept returns on unused and unopened items within 30 days of delivery.
To be eligible, items must be:

    • In their original packaging

    • Unused and unopened

    • In the same condition in which they were received

    • Accompanied by your order confirmation or proof of purchase

This ensures every customer receives fresh, untouched products.

 

How to Start a Return

 

To begin a return, simply email us at:

📩 support@amalene.com

Please include:

      • Your full name

      • Order number

      • Item(s) you’d like to return

      • Reason for return

Our customer care team will respond within 1–2 business days with step-by-step instructions and the correct return address.

Return Shipping

 

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend a trackable shipping method to ensure safe delivery.

 

Refunds

 

Once your return is received and inspected, we’ll email you with an update.
If approved, your refund will be issued to the original payment method.

Processing time:

        • Refund approval: within 2–4 business days after receiving your return

        • Refund posting: typically 3–7 business days depending on your bank

Please note: original shipping fees are non-refundable.

 

Exchanges

 

We offer exchanges on unopened and unused items within 30 days. If you’d like to exchange for a different item or color, please contact us to arrange it.

 

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

      • Email us within 48 hours

      • Include photos of the product and packaging

We will replace the item at no cost to you.

 

Non-Returnable Items

 

Due to hygiene and safety standards, the following cannot be returned once opened:

      • LED face masks

      • Beauty devices

      • Skincare applicators

      • Any item marked “Final Sale”

 

Need Help?

 

We’re here to support you.
Email our team anytime at support@amalene.com.

Your confidence and satisfaction mean everything to us.