We're Here For You
We’re here to help you feel confident, supported, and fully informed throughout your shopping experience.
Whether you have questions about an order, need help choosing a product, or want assistance with a return or exchange, our team is dedicated to giving you fast, friendly support.
Contact Information
Customer Support Email
For order updates, product questions, or support needs, reach us at:
✉️ support@amalene.com
We respond to all messages within 12-24 hours (Mon–Fri).
Tip: For faster help, please include your order number in the subject line.
Mailing Address
You may contact us in writing at:
Amalene
244 Fifth Avenue, Suite T212
New York, N.Y. 10001
This address is for official correspondence only.
Returns must be requested via email before shipping anything back.
Live Chat (Currently Offline)
Live Chat Availability
Our team is online during limited early-launch hours.
Email remains your fastest option for now (12–24 hr replies).
Returns & Exchanges
We offer a 30-day return window on all unused, unopened items.
To start a return or exchange, please use our Returns Portal or email us directly at support@amalene.com.
Returns must be authorized before being sent back — unauthorized packages will not be accepted.
Full policy available here: Refund & Returns Policy
Got a question? A rave review? Maybe a suggestion?
We’re here to listen. Feel free to reach out directly by using the contact form below.